ABB's remote service technology: less down time, increased production

ABB recognises that in today's business environment, profitability often relies on demanding production schedules that do not always leave time for exhaustive or repeated equipment health checks.

Remote Service Technology simply runs in the background, monitoring various parameters on robots such as alarms, signals and temperatures: 24 hours per day, seven days per week. If errors do appear, ABB's Remote Service Technology supports production staff in detecting and solving issues.

ABB's Remote Service Technology package allows remote monitoring of the robot controller via 3G technology 24/7 from anywhere in the world.

Robots fitted with remote service equipment are connected to the ABB remote service diagnostic server via the internet or pre-paid wireless modem. The Remote Service equipment can be either preinstalled on new robots or installed separately for older robot controllers.

The introduction of Remote Service Technology is a very useful service for the Australian market due to the country's vast size. The new technology allows engineers on site to download data and create condition and service reports on a regular basis. This is perfect for identifying issues so maintenance can be performed before further errors occur. Predictive maintenance programs can be developed to minimise production losses.

ABB continues to be at the forefront of delivering robotic solutions.

Remote Service Technology is a useful and reassuring product for production engineers. The ABB service engineer can immediately access detailed data and error log information plus work with production staff to quickly identify any faults. Not only does this help to maintain production demands but it also reduces travel costs and time.

System Integrators using ABB Remote Service can also save time, money and resources plus travel expenses when adding this option to the robot - especially if the end user customer is not in the same geographical area.

ABB now boasts many major brand companies who have embraced this technology.

ABB sold more than 50 robot units with Remote Service technologies during 2011 in Australia alone.

ABB (www.abb.com) is a leader in power and automation technologies that enable utility and industry customers to improve their performance while lowering environmental impact.

The ABB Group of companies operates in around 100 countries and employs about 135,000 people.

For help with any technical terms in this release, please go to: www.abb.com/glossary