To offer a remote maintenance service for its base of enterprise customers, a leading telecommunications equipment manufacturer and service company was looking for a flexible and cost-efficient way to network-enable phone systems. In the past, on-site assistance was required for troubleshooting, configuration changes or upgrades to the system software. This approach was time-consuming and costly for both the manufacturer and the customer. The only alternative was remote management using analog modems, however this required an additional phone line and was also cumbersome, inflexible and slow.
Digi® technology provided a solution that greatly simplified the remote management of phone systems and eliminated the use of analog modems. In addition to being the new service business for the manufacturer, it also directly translated into productivity improvements and significant cost-savings for both the customer and the manufacturer.
Improve productivity and reduce costs by simplifying the management of previously isolated devices.
To learn more about the Digi® technology used in this solution or to discuss a similar customised solution with one of our consultants, phone the Australian Digi® embedded distributor on 02 9906 6988 or email using tosales@dominion.net.au
