PROMAC Sales|Earthmoving & Mining Machinery

Promac staff adhere to a ‘Clients Charter’ which defines our expectations of how we manage customer relationships.

Honesty above all else - PROMAC commits to conducting our business relationships with honesty - we will not promise what we can’t deliver.

Honour our pricing - PROMAC commits to honour the prices in our quotes, unless the client has requested a change to the agreed specification.

Address problems quickly - PROMAC commits to resolve problems quickly and fairly; engineering is not an exact science and sometimes machines break down. We will remain visible and accessible to our customers at all times.

Service and support our customers - PROMAC will assist customers with parts and service support; in areas where we do not have our own staff we will identify local experts who can aid our customers.

Go the extra mile - PROMAC understands that all our customers have a choice; we will strive to deliver exceptional client service.


Our core business principles which govern how we do business:

• Our client’s interests drive our priorities;
• Human safety is paramount;
• Quality in everything we do determines that, faced with a choice, we would rather be best than biggest;
• Integrity and honesty are at the heart of our business;
• We are responsible in care for the environment.