So yes, your staff can instruct the chef to serve the apple pie heated with strawberry ice cream or in absence of ice cream, real whipped cream on the side – easy done.
Majority of us has loved and laughed at the famous ordering scene from 'When Harry met Sally'.
And unfortunately for those in the hospitality industry, real life is not too different from reel life in this case.
Sally: I'd like the chef salad, please, with the oil and vinegar on the side. And the apple pie a lá mode….But I'd like the pie heated, and I don't want the ice cream on top. I want it on the side. And I'd like strawberry instead of vanilla if you have it. If not, then no ice cream, just whipped cream, but only if it's real. If it's out of a can, then nothing.
Waitress: Not even the pie?
Sally: No, just the pie. But then not heated.
Waitress: Uh-huh.
You know what we are talking about. There are easy diners who know what they want to eat, and simply pick a number on the menu, and then there are those who want things just that tad bit different. But as the saying goes in hospitality, the customer's always right.
Vectron's POS software is made to order for cafes and restaurants to help cater for all your diners and their particular dining requirements by facilitating more efficient order handling and better customer service.
As each order gets entered, the full details are displayed on the order panel, so staff can see exactly where they are in the order process and what has been entered. No order will be sent to the Kitchen or bar printers until a table number or bar tab number has been assigned to the order. The kitchen and bar order can be printed with guests' name and or seat number allowing staff to deliver the meal items to the correct person.
The system even prompts service staff for additional detail on specific items. For instance, when a steak is ordered a prompt appears requesting how the steak is to be cooked (e.g. rare, medium, well done). You can program the system to provide multiple prompts, for example after the prompt for how the steak is cooked a second prompt could be type of sauce and a third being salad or vegetables.
Service staff can also type manual instructions to the chef on the ordering terminal or tablet. So yes, your staff can now instruct the chef to serve that apple pie a la mode, heated with strawberry ice cream or in absence of ice cream, real whipped cream on the side.
It's these little things that we know, go a long way in boosting customer loyalty. Visit our website or contact us for the full range of functionality that comes with our restaurant POS system. Who knows – that diner who takes an hour to order a sandwich may become your most loyal customer.
