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Astea International | Service Management Software


Service Management Software

Astea is committed to helping organizations maximize the value of their service operations. The Astea Alliance suite of service management software addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimises critical business processes for Contact Centre, Field Service, Depot Repair, Logistics, Professional Services, Sales and Marketing. Focused on the unique needs of service-centric organisations, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instrumentation and controls, business system and medical devices.

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Astea Alliance delivers an end-to-end solution that addresses all facets of Service Lifecycle Management. Astea’s solution is developed with industry experts to deliver the functionality you need to address the specific challenges and unique business needs in your specific industry. Our proven solution leverages your existing infrastructure and can deliver immediate benefits right out of the box. With unmatched breadth and depth to optimise your service management lifecycle, Astea is the solution of choice to improve customer satisfaction, streamline and synchronise processes, and deliver positive financial impact to your organisation.

Whatever your business needs, we provide integrated solutions to help you maximise efficiencies, improve revenues, and enhance customer satisfaction. Astea’s products and services make it easier for you to do business with your customers, vendors, and partners. Our solutions drive business benefits so you can create a compelling competitive advantage and not only survive but thrive in this dynamic economy.
 
Products & Services
 
Alliance Applications Extensions
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Alliance Business Intelligence
Best in Class Service Lifecycle Management Analytics
 
Alliance Reporting
In addition to our Business Intelligence solution, Astea also provides a robust reporting solution to provide standard and ad-hoc reporting
 
Alliance Mobile
Astea is reinventing the Wireless Revolution.
 
Alliance Tools
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Alliance Global Database - Data Translation For Multi-national Organizations
Alliance Global Database is the system’s enterprise database capable of data translation for multi-national organizations to collaborate
 
Alliance Links - Integration Product For Third Party Software Solutions
Alliance Links is an integration product for third party software solutions.
 
Alliance Studio - Toolset To Easily Adapt System Behavior & User Interfaces
Alliance Studio is a toolset for easily adapting system behavior and user interfaces to specific business environments without expensive
 
Alliance BizTalk - Using Microsoft's BizTalk Server with Astea Alliance
Astea Alliance offers a rich set of interface options for using Biztalk as an enterprise integration engine to leverage your existing
 
Fieldcentrix
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Fieldcentrix - Wireless Service Management Solution
FieldCentrix Enterprise is a wireless service management solution that strategically automates and streamlines manual processes and
 
FX Mobile - To Automate Field Service Processes
FX Mobile® is a revolutionary workflow software product that uses innovative wireless communications technology with handheld computers,
 
FX Fleet Manager
With FX Fleet Manager, you can drive productivity, reduce overhead and optimize scheduling of mobile resources with real-time visibility of
 
FX Service Center - Internet-based Service Management
FX Service Center® is an Internet-based service management and dispatch solution that gives you unprecedented command over your field
 
FX e-Service - To Provide A Dynamic Customer Self-service Portal
FX e-Service™ is an extension of your FieldCentrix solution that provides a dynamic customer self-service portal that links directly from
 
FX Resource Utilization - Strategic Workforce Modeling Tool
With your FieldCentrix Enterprise solution, you have already gained the competitive advantage of best-of-breed mobile field service
 
FX Interchange - Software To Provide Data Transporting Services
FX Interchange software provides data transporting services that allow enterprises to quickly and easily integrate FieldCentrix Enterprise
 
FX Interchange for JD Edwards
FieldCentrix field service automation software and JD Edwards® Enterprise and EnterpriseOne applications are integrated to provide medium
 
FX Mobility Express - Mobilized Application Development Toolkit
For customers who want to mobilize their workforce without deploying a full field service automation solution, FieldCentrix offers a
 
FieldCentrix for Microsoft Dynamics CRM
Stand out from the crowd with FieldCentrix for Microsoft Dynamics CRM.
 
Industry Solutions
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Integrated Business Solutions For Medical Device Companies
For medical device companies, Astea Alliance provides a comprehensive set of integrated business solutions for delivering mission-critical
 
Integrated Business Solutions For Information Technology Companies
For companies that provide Information Technology services such as consulting, installation, systems integration, development, and support,
 
Integrated Business Solutions For Manufacturing Companies
For companies that manufacture and service equipment, machinery, and related components for industrial use, Astea Alliance provides a
 
Integrated Business Solutions For Retail Companies
For retail companies who find that customer services are becoming a greater part of their business and a key differentiator, Astea Alliance
 
Integrated Business Solutions For Banking Industry
For banks and banking equipment and Information Technology firms that operate and maintain a network of automated teller (ATM) and cash
 
Integrated Business Solutions For Imaging Equipment Companies
For companies that sell and service Imaging equipment and consumables, Astea Alliance provides a comprehensive set of integrated business
 
Integrated business solutions for controls & instrumentation companies
For companies that manufacture and service control devices, technical and scientific instruments, Astea Alliance provides a comprehensive
 
Integrated Business Solutions For HVAC Companies
For companies that manufacture and service heating, ventilation, air conditioning products, Astea Alliance provides a comprehensive set of
 
Services
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Impact Assessment Services
Astea’s Service Impact Assessment (SIA) is an independent, fast-track approach to identify and quantify the operational and financial
 
Consulting Services
Astea's service organization provides several areas of Professional Services. All are designed to maximize the profitability and quality of
 
Training & Support Services
Astea offers a wide range of services to enable our customer to best leverage our advanced technologies to drive business benefit.
 
Software
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Alliance Contact Centre
Astea Contact Centre provides real-time access to a comprehensive view of all information required to support customers.
 
Alliance Field Service
Alliance Field Service delivers the efficiency gains, higher customer satisfaction, lower operating costs and higher revenue recovery.
 
Alliance Logistics
Alliance Logistics allows you to enhance asset management, wherever product resides – remote warehouses, service vans, or parts exchanges.
 
Alliance Depot Repair
Astea Depot Repair helps provide up-to-the-minute repair status to customers.
 
Alliance Sales
Alliance Sales consolidates and streamlines the selling of equipment and services, from quote generation through order processing.
 
Alliance ITIL
Astea Alliance Version 10 includes all of the features necessary to allow a service operation to implement the core processes of ITIL
 
The Astea Service Lifecycle Management Ecosystem
The Astea Service Lifecycle Management Ecosystem represents the full spectrum of services from Astea.
 
Alliance DSE Field Service Scheduling Solutions
Alliance DSE is the new generation of field service scheduling solutions for a new era of service management.
 
Alliance Marketing
Alliance Marketing provides a closed-loop solution for multi-channel marketing campaigns.
 
Alliance Professional Services
Alliance Professional Services supports management of knowledge workers, such as those deployed by professional services organizations and
 
 

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| Service Management Software

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