Tech glitch has NSW drivers wrongly billed for CityLink

Up to 10,000 NSW drivers have been wrongly charged for using Melbourne's CityLink tollway because of a glitch in the operator's plate recognition technology.

CityLink says it is investigating a list of about 10,000 drivers and has begun refunding motorists who have been incorrectly charged.
 
The problem has been caused by plate recognition technology which led to NSW drivers being charged when a Victorian motorist with the same number plate used the tollway.
 
The error occurred if the Victorian motorist did not have a tollroad account, and a NSW driver had one.
 
CityLink Group General Manager Elizabeth Mildwater apologised for the blunder, but assured drivers the toll operator had stopped the glitch.
 
"Up to 10,000 NSW-registered cars may have been affected and we are now reviewing these trips," Mildwater said in a statement.
 
"Some of these vehicles will have been correctly charged, but we will review every one to determine those that are incorrect.
 
"While this is a big number, it is a small proportion of the two million or so registered toll road users in NSW."
 
Mildwater said the "vast bulk" of the incorrect charges should be identified in the next day or two, and the payments reversed.
 
"This process is already about 50 per cent complete," she said.

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