Tech glitch has NSW drivers wrongly billed for CityLink

08/02/2012 - Up to 10,000 NSW drivers have been wrongly charged for using Melbourne's CityLink tollway because of a glitch in the operator's plate recognition technology.

Find related suppliers

CityLink says it is investigating a list of about 10,000 drivers and has begun refunding motorists who have been incorrectly charged.

The problem has been caused by plate recognition technology which led to NSW drivers being charged when a Victorian motorist with the same number plate used the tollway.

The error occurred if the Victorian motorist did not have a tollroad account, and a NSW driver had one.

CityLink Group General Manager Elizabeth Mildwater apologised for the blunder, but assured drivers the toll operator had stopped the glitch.

"Up to 10,000 NSW-registered cars may have been affected and we are now reviewing these trips," Mildwater said in a statement.

"Some of these vehicles will have been correctly charged, but we will review every one to determine those that are incorrect.

"While this is a big number, it is a small proportion of the two million or so registered toll road users in NSW."

Mildwater said the "vast bulk" of the incorrect charges should be identified in the next day or two, and the payments reversed.

"This process is already about 50 per cent complete," she said.

Source: AAP NewsWire

Browse the IndustrySearch directory: Computer Hardware & Technology

Have your say...

We welcome thoughtful comments from readers Comment Guidelines The approval of your comment is at the discretion of this article's publisher. Write your comment with the following in mind to ensure the highest likelihood of it being approved: - No promotional undertones - No use of profanity - Good spelling, grammar and layout - Check punctuation, language and missing words - No use of aggression - No unsubstantiated claims We reserve the right to remove comments at our discretion. Your name is used alongside Comments.
Name:
Email: