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Alliance DSE Field Service Scheduling Solutions

Supplier: Astea International

Alliance DSE is the new generation of field service scheduling solutions for a new era of service management.


It is a proven and robust, real-time scheduling solution designed to optimize and balance the complex tradeoffs between service cost and level of service. It addresses the specific challenges of field service scheduling, while simultaneously increasing efficiency, accuracy and profitability to help you sustain a competitive advantage in today’s volatile environment.

Superior Capacity, Availability and Performance

Astea has taken a scheduling engine that was developed to handle mission critical environments such as emergency response, where a response time determined life or death, and embedded it into its core product. Astea’s DSE provides for maximum flexibility that enables companies to proactively drive, manage and monitor their technicians through demand forecasting, workforce profiling, and operational optimization. Powered by the latest Microsoft .NET technology, Astea’s DSE enhances productivity, improves business processes and maximizes return on investment.

Optimize Schedules in a Fraction of a Second

The DSE is dynamic in that it constantly recalculates changes, in real-time, for highly optimized schedules in a fraction of a second, maximizing the efficiency and effectives of the field operation – minimizing labor costs, travel time, technical skills and penalties while maximizing conformance to commitments and SLAs. Infrastructure is developed to help you organize, synchronize, and consolidate field service operations throughout the enterprise.


Reduce Costs:

  • Reduce service delivery costs 5-20%
  • Reduce planning costs up to 75%
  • Reduce travel costs 5-15%
  • Minimize penalties
  • Eliminate costs and errors associated with manual scheduling
  • Handle more jobs with fewer technicians
  • Improve ratio of dispatchers to technicians

Improve Customer Satisfaction and Loyalty:

  • Get the job done right on time, the first time, with the right technician
  • Provide accurate and reliable schedules to your customers in real-time

Increase Revenues:

  • Ability to schedule more complex work, sales calls, up-sell and cross-sell opportunities
  • Ability to service more customers by optimizing routes
  • Gain greater share of your customer
  • Expand market penetration – take on more customers without adding additional staff
  • Streamline billing process

Improve Productivity:

  • Transparency–real-time visibility of your mobile workforce and their capacity
  • More consistent and controlled processes
  • Staff is doing more strategic work and therefore job satisfaction is increased