Astea Alliance Mobile provides a full range of solutions to extend core functionality to the hands of remote personnel. Whether tethered or un-tethered, wired or wireless, a solution exists to enable real-time connectivity, enhanced services, capture of key events and more efficient operations.
- Lower field service and sales administration costs
- More timely transmission of service updates, shifting priorities and decision support tools for enhanced responsiveness
- Improved reporting in terms of speed, accuracy, content and compliance, enabling faster expense capture for accurate billing
- Increased productivity, dynamic scheduling and improved inventory management (e.g. parts posting)
The suite includes a solution to match your business requirements, preferred technology and communication channel.
Alliance Laptop: Delivers a streamlined version of the Sales and Service suites, including key decision support and administrative tools to complete and document jobs. Leverages standard IP protocol, supporting data synchronization via wire line or wireless Internet, Intranet, RAS, dial-up, LAN and WAN connections.
Alliance Pager: Supports one- and two-way messaging. Uses standardized integration with RPA Wireless Gateway Services to bridge coverage gaps and leverage any customer-preferred device and carrier. Manages diversity of networks, technologies and pagers to support national and international deployments.
Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a WindowsMobile device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.
Alliance SMS: Reliable and cost-effective method of bi-directional real-time communication via cellular phones. Call assignments, ad hoc messaging, escalation notification, status (ETA) updates and resolution can be securely transmitted to individuals or groups. Compatible with GSM, CDMA and TDMA standards.