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Astea Alliance 9.0 raises the bar for SLM and more

Supplier: Astea International By: Debbie Geiger, Vice President - Marketing
25 January, 2010

Powerful features and enhancements are empowering organizations with advanced capabilities that are setting a higher standard for the service industry.

Astea International Inc. (NASDAQ:ATEA), a global provider of service lifecycle management and mobility solutions, has introduced a new version of the industry's most robust solution for service organizations. Leveraging more than 30 years of experience, Astea Alliance 9.0 delivers extensive enhancements and new features to empower service organizations to achieve a new level of service excellence.

Accelerated revenue growth, proactive insight to customer interactions, improved customer satisfaction and experiences, and lower total cost of ownership, are just a few of the advantages organizations will be able to realize with this new release.

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced work scheduling optimization.

Astea's solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance's modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company's ability to provide best-in-class service due to the "siloing" of customer information.

More than 400 organizations around the world rely on Astea's solutions to run their service operations. Built on the latest Microsoft .NET 3.5 platform, Astea Alliance 9.0 is one of the most open and non-proprietary solutions on the market today. Organizations will be able to benefit from dramatically enhanced professional services automation (PSA), business intelligence (BI), service work order process improvements, logistics, workforce scheduling optimization, scheduling and dispatch console enhancements, and as well as many new and significant features added to Astea’s industry leading mobility solution.

 "Astea Alliance is one of the most widely-used service lifecycle management solutions on the market today and I am very proud of this new version," said John Tobin, President of Astea International.

"This is a pivotal release for not only Astea but the industry itself, and one which will have a dramatic impact on the way organizations deliver service as more and more companies in these challenging economic times view and leverage service as a competitive differentiator and revenue generator. Astea has always been in the forefront. We continue to leverage our breadth and depth of experience and expertise to deliver leading solutions that are mission critical to organizations where customer service is strategic."
Upcoming webinar
Astea will be holding an exclusive webinar to demonstrate the powerful advances that have been built into their latest Astea Alliance 9.0 release. From the initial customer call to the closing of work orders, customer invoicing and product replacement, every step in the service lifecycle process represents an opportunity for improving customer satisfaction, reducing costs and increasing revenues.

Attend this insightful webinar on Tuesday, August 11, 2009 at 12:00pm ET to see how you can raise the bar on your service business. To register go to

Astea works with hundreds of companies worldwide, maximizing the value of an organization's service operation by optimizing critical business processes across the globe. The company can be reached at 215-682-2500.