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Case Study: ERP & CRM Systems in the Wholesale / Distribution Industry

Supplier: Enabling
24 January, 2008

Thriving businesses are maintaining their competitive advantage through the successful use of business tools like financial & accounting software, enterprise resource planning (ERP), business intelligence and customer relationship management (CRM) systems.

Working with you to develop, design and implement industry leading business software is what Enabling does best. By focusing on YOUR business requirements now and in the future, the Enabling team can provide you with a business system that will bring genuine benefits to the way YOUR business operates.
Don’t take our word for it, read our customer success stories, which speak for themselves, review some of the businesses that we have worked with, and then give us a call to discuss how we may assist YOUR business.

CUSTOMER: Linen House
INDUSTRY: Wholesale / Distribution
LOCATION: Melbourne
PRODUCT: Sage Accpac ERP, Sage CRM


In the competitive manchester and home wares markets, swift and accurate order fulfilment and information flow are business imperatives. As the company secured major retail customers this became even more critical. Linen House recruited experienced systems integrator, Enabling, to provide a seamless, enterprise-wide solution.

Following a review of possible options, Linen House selected a 50-user Sage solution incorporating Accpac ERP, Sage CRM and Accpac Warehouse Management, along with an EDI management solution that enables electronic orders and invoicing to be exchanged via the major retailers to their exact standards.


  • Seamless flow of information through all of the Accpac modules
  • Automated action alerts
  • Warehouse visibility of the order
  • Automatically generated invoices and carton contents reports electronically forwarded to the transport company
  • Order Entry for electronic orders reduced to just 20 minutes, drastically reducing the time required for administration tasks – by up to 50 hours per month
  • Stringent quality control processes eliminated costly human errors
  • GST BAS returns down to 20 minutes – and, more importantly, they balance to the cent with an accurate audit trail
  • Receipt allocation to major customers and balancing ledgers significantly reduced

about enabling

Enabling is one of the largest business systems providers in Australasia; we have an experienced team of around 100 staff with offices Melbourne, Sydney, Brisbane, Auckland, Wellington, Christchurch and Dunedin.
tel  australia: 1800 enabling (1800 36 22 53)
tel new zealand: 0800 enabling (0800 36 22 53)

about sage accpac

Sage Accpac is a global provider of end-to-end business management solutions covering areas including accounting, business intelligence, CRM, supply chain, point of sale, EDI, hosting services, manufacturing, construction, property management and web store. Sage Accpac’s solutions cover a wide range of business disciplines to enhance a client’s competitive edge.