Some steps to guide you towards meeting the requirements of the Disability Discrimination Act, as well as meeting your legal obligations.
Listed below are some steps to guide you towards meeting the requirements of the Disability Discrimination Act, as well as meeting your legal obligations.
- Think and plan ahead to meet the requirements of your disabled customers.
- If in doubt, ask disabled people themselves how they can best be served. Listen carefully and respond to what they really want. You could also consult with disabled staff and disability organisations.
- Think about the way you treat disabled customers. Let them know how to request assistance, and have a customer complaints procedure that is easy for them to use.
- Ensure that you respect the dignity of a disabled person when providing them with your services.
- Establish a positive policy on providing services to ensure it includes disabled people. Communicate this policy to your staff and monitor its effectiveness.
- Consider putting in place positive practices which will encourage disabled people and others to use your services.
- Make sure your staff training includes your policy towards disabled people and their legal rights, and disability awareness and disability etiquette training.
- Regularly review whether your services are accessible to disabled people.
- Remove any physical features of your buildings that create a barrier to access for disabled people. Consider doing this at the same time as any building or refurbishment work you are planning, which could help reduce costs and disruption.
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