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Claims Management Software | Life Insurance & Disability

Supplier: Figtree Systems Pty Ltd

Figtree Systems has been providing software solutions to the life, income protection and disability insurance industry for the last 10 years.


Our extensive experience involves a range of stakeholders including superannuation funds, third party claims administrators, state and local government, captives and corporations that self-insure life and disability risk.

Figtree<life> business purpose is to deliver an integrated communication and relationship facility whose focus is to improve customer services. This solution operates as a centralised repository for the life claims handling process. It connects intermediaries and third parties by interfacing directly with a range of documents, reporting and legacy systems.

Reasons to implement Figtree<life>:

  • Extraction of data for regulators, authorities and third party reporting.
  • Reduced administration costs gained through greater control and visibility of all aspects in the claims management life cycle.
  • Filtering third party information (beneficiary verifications, death certificates verifications, etc) into an electronic claim file system via (automatic) generated forms.
  • Rapid deployment of a stable and reliable suite of software modules such as task manager, workflows process automation, ad-hoc reporting and many more without the need to modify or disrupt mission-critical business systems.
  • Proven auditing facility for data integrity.
  • Flexibility to respond to unforeseen requirements.

What sets us apart from the others:

  • A Dedicated Case Management Module
    • Figtree's Case Management module tracks and validates the life claim against policy specifications. This module is designed to reduce the lodgment process of claims because the system makes claims status information always available online. This way the user has real time access to claim file information involving third parties including beneficiaries, employers, assessors and other third parties.
  • Detailed recording of life & disability claims
    • The Figtree application allows users to record, update, monitor and analyse claim information, including the details of the claim, the people involved in the claim, the correspondence involving the claim, and the financials of the claim. These details are recorded as audited transactions for all payments, recoveries and reserves, therefore an accurate history of financials are available for monitoring and reporting upon information availability for Management - Figtree<life> provides management with a consolidated view of client relationships and activities. Figtree's clients have been fine-tuning this reporting facility to give managers a high-level view of each claim. This in turn will enable them to monitor individual and team performance, check on claims administration and ensure that financial projections are more effectively balanced.
  • Integration capability
    • Figtree<life> has the capability to interface with your external databases for the management of policy, vehicle and asset details, therefore incorporating more data in the database, which subsequently provides you with a more comprehensive data analysis capability.
  • Web-based offering
    • We have replicated our core Life Claims Management software functionality in a Web presentation layer, thereby enabling the software's deployment in environments which demand a low network bandwidth usage and system administration.
  • Managed service (ASP) deployment
    • Figtree<life> is also available to be deployed via a Managed Service (FAS - Figtree Application Service) or Application Service Provider (ASP) option.