Demand Flow Intelligence specialises in conducting Service Process Reviews, with particular focus on Field Service and Warranty Repairs. A Service Process Review is a focused, relatively short and inexpensive study carried out by a specialist consultant.
A Service Process Review provides a fixed price ready assessment of your existing service capabilities and establishes a foundation for continuous development and improvement. Reviews are available in Sydney or Melbourne.
Our clients have experienced a wide range of benefits following a Service Process Review, including:-
Competitive assessment – Business requirements establishment – Technology investment strategy refinement – Outsource v Insource decision support – Risk analysis – Best Practice gap measurement – Inventory management & distribution insight
A Service Process Review often leads to further specific projects to address areas of concern.
This could include lower-level detailed benchmarking against industry best practice or acquisition of new systems and technologies.