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Customer Case Studies

Supplier: The Service Manager
11 August, 2009

TSM Customers report outstanding outcomes for their business after using the software

Customer Case Studies

TSM Customers report outstanding outcomes for their business after using the software

TSM enables ABTC service centre to increase productivity by 40%

Case Study: Australian Business Telephone Company

The Australian Business Telephone Company Pty Ltd (ABTC) was founded in May 1991. ABTC has offices in all major cities around Australia and employs sixty-five people. ABTC provides a one-stop business communications shop for the small to medium enterprise.

ABTC has its own in-house service centre at the company headquarters in Castle Hill, Sydney.

ABTC’s service centre facilities enable the company to offer a 48-hour turn around on all its product repairs and servicing. It is the level of service and support provided by ABTC that is the cornerstone of their success in the Australian marketplace.

TSM increases McDonald’s productivity by 25% in a demanding environment with a simple, flexible solution

Case Study: McDonald’s Australia

McDonald’s is the largest and best-known global food service retailer with more than 28,000 restaurants in 121 countries. McDonald’s opened its first restaurant in Australia in December 1971. Today, there are more than 710 restaurants throughout Australia.

TSM helps Absolute Air to quote jobs more effectively, reducing overall costs by 15%

Case Study: Absolute Air Conditioning

Absolute Air Conditioning & Refrigeration was established in 1990 and has a proven track record of satisfied customers. As an owner-operated business, Absolute is committed to providing superior service.

Providing a tailor made product for the New Zealand climate, customers get the most appropriate product for their needs. Absolute’s business is made up of 60% installation, 30% service and 10% maintenance.

TSM helps Eastaway Air Conditioning implement excellent service management while improving business efficiency

Case Study: Eastaway Air Conditioning

Eastaway Air Conditioning has been servicing Australia since 1968, in both commercial and residential capacities. A long history of providing technical excellence and value for money has made Eastaway the choice for thousands of customers over thirty years.

TSM enables Paramount Air conditioning to increase productivity by approximately 80%

Case Study: Paramount Air conditioning Services

Paramount Air conditioning Services is a subsidiary of parent company Paramount Air conditioning VIC and has been in operation for over 25 years.

With a staff of 30, it services heating, ventilation and air conditioning (HVAC) on commercial and industrial sites in the Melbourne metropolitan area.

TSM propels Pelican’s effectiveness and efficiency to better manage its business operations

Case Study: Pelican Refrigeration and Air Conditioning

Pelican Refrigeration and Air Conditioning Pty Ltd has thirty years experience in providing quality air conditioning and refrigeration systems.

They have proven, long-standing relationships with their suppliers, enabling them to meet even the most challenging of customer requirements

TSM enables Power Air to recover a 10% loss in revenue while improving accountability, productivity and cash flow

Case Study: Power Air Conditioning

Power Air Conditioning has been operating for over 20 years. Its primary function has been as a service maintenance company in the commercial and industrial air conditioning field.

TSM does an ‘incredible job’ for Tempest helping it closely monitor, track and control all their orders

Case Study: Tempest Air Conditioning & Mechanical

Tempest Air Conditioning & Mechanical is an Australian family-owned air conditioning company, serving the Sydney metropolitan area commercial, industrial and domestic markets.

TSM ‘tremendously’ improves management reporting capabilities for William Electrical Service

Case Study: Williams Electrical Service

Williams Electrical Service Pty Ltd is an industry leader in West Australia. They are widely viewed as a highly reputable and innovative company with a workforce of 75.

TSM reduces Bell Contracting’s invoicing time by a whopping 50%

Case Study: Bell Contracting

Bell Contracting is a hot water service installer and a specialist in gas appliances, plumbing and electrical work.

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