11 July, 2012
Many of MIPAC's clients operate in challenging environments characterised by rising costs and resource constraints.
To ease the pressure for our clients, MIPAC is enhancing its range of support services, training and OSIsoft PI capabilities.
MIPAC now offers greater support for plants, including remote support, after hours availability and 24/7 support.
"Our clients have asked for a broader range of support and training options and we are happy to deliver," MIPAC managing director Eddie De Rivera said.
"We now offer a site-specific support package that directly addresses our clients' process control needs."
MIPAC's tailored support packages encompass a variety of services ranging from telephone support and remote support, to on-site visits.
MIPAC also now conducts on-site, site-specific training packages.
Training includes control system troubleshooting, loop tuning, process control basics and operator training.
"This training model means that site idiosyncrasies are addressed in situ and operators and maintenance personnel are able to ask questions as and when they arise," De Rivera said.
"It makes for more timely and effective knowledge transfer. Our clients can learn to operate and troubleshoot their process plants simultaneously."
MIPAC has also enhanced its OSIsoft PI expertise as part of a strategic decision to expand its abilities to implement historian solutions.
"We recently hired an OSIsoft PI industry leader who will be heading a team to address new opportunities using historian software."
For information about MIPAC's enhanced range of support services, training offerings and OSIsoft PI capabilities, please contact MIPAC's business development manager Darren Hill.