Services Industry - Business Outsourcing
The Outsourcing Services industry which includes organizations such as call centers, mailing houses, transport and courier services, is a critical supplier to many enterprises and one which is heavily relied upon by large organizations.
If you’re a supplier of services in this industry, you constantly need to vigilantly test your end-to-end processes. These processes may include the interaction of multiple parties or agencies. There is also increasing demand from your clients for you to demonstrate and prove resilience from a business continuity, disaster recovery and crisis management perspective.
Failure to be effective in managing a crisis can lead to contractual issues related to your Service Level Agreements (SLAs). Such failure could lead to loss of business, reputation and brand impact. This is especially pertinent when you are a vital component of your customer’s end-to-end offering to their customers. Avalias can help you validate the SLAs you provide to your customers through regular task practice and scenario exercising.
Take action. Be better prepared.
Create a powerful competitive edge by more effectively preparing your teams to deliver the highest quality service under emergency, critical or day-to-day conditions, by delivering to them immersive exercises that help them hone their skills and responsiveness.
Read on to find out more about how Avalias can help make being better prepared a painless activity, or ask us how our systems can be applied to your specific needs.