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TSM Enterprise

Supplier: The Service Manager

TSM Enterprise is aimed at companies doing multi-stages project work or who want to get that little more out of TSM.


TSM Enterprise

TSM Enterprise Professional is the award winning flagship product of The Service Manager which includes all the features of TSM Professional plus a few more.

This revolutionary service management software helps you work smarter, not harder.

TSM Enterprise is aimed at companies doing multi-stages project work or who want to get that little more out of TSM. Our customers cover all aspects of Field Service including Telecommunications, IT, HVAC, Electrical Contracting, Fire, Plumbing, Security and over 150 other sub verticals where jobs need to be tracked.

TSM customers are given the tools they need to

Typically improve their productivity by 20% Double field service staff without increasing administration Work 10 hours less per week Increase profits by a minimum of $50,000 within the first year of using the TSM product. This increase recurring annually.

TSM seamlessly integrates with handheld devices via our TSM Remote wireless software, accounting and web solutions and is easily implemented into small and medium-sized businesses.

TSM Enterprise Software Features

Electronic Whiteboard

  • Outlook Style Calendar – Visually schedule jobs for your technicians


  • Job Tracking – Allocation of resources, tracks time and resources, escalation, SLA reporting
  • Job Cards- Customized format, can be printed, sms’d, emailed faxed or sent to a PDA
  • Full Job History- Easily accessible
  • Warranty Tracking
  • Quotations – Automatically converted to jobs
  • Pricing matrix for labour and parts
  • Timesheets – Automatically generated from job information
  • Parts Used - enter all parts used on the job
  • Automatically bill overtime, travel allowances etc.
  • Service multiple items of equipment on a single job
  • Checklists
  • Help Desk
  • Quick Jobs

Contract / Project Jobs

  • Multi-Staged jobs
  • Variations
  • Progress payments
  • Retention

Scheduled Maintenance

  • Scheduled or Preventative Maintenance – Totally automated to produce recurring jobs, quotes and invoices
  • Full Job Tracking on client assets, serial numbers and job equipment history
  • Tracking of warranty details – and warranty repair costs
  • Pre Paid Time and Incidents – Perfect for support agreements and consultants who sell their time in advance

Enhanced Stock Control

  • Serialised inventory
  • Commitments and Requisitions
  • Multi Warehouse Stock Control – includes Van Stock
  • Automatic re-order limits
  • Superseded and Alternate Parts
  • Five Pricing levels – Cost or quantity break pricing
  • Store Pictures of Stock Items
  • Automatically import price files from suppliers
  • Bill of Materials, Kits, Assemblies
  • Interwarehouse Transfer Tracking
  • Committed Stock and Stock Requisitions
  • Purchase Orders for jobs or inventory with backorders and supplier invoices


  • Manage complex contract or project jobs with unlimited number of stages, variations and automatic retention invoicing
  • Cost Centres with Estimated vs. Actual Cost reporting at stage level
  • Stock requisitions
  • Allocation of staff or contractors and tracking of actual times/profit
  • Attach contract reports to easily access contract information
  • Raise variations in the field with a Customer sign off on PDA


  • Comprehensive Filtered-style Reporting
  • Report Generator
  • Automatic Report Scheduler

Enhanced Email Support

  • Inbox / Outbox
  • Automatically email batch invoices, newsletters, job summaries etc.


  • Interfaces to numerous accounting packages
  • Interfaces to numerous CRM packages
  • Export Data easily to Excel, ASCII, Word or PDF

Web Access

  • Web Interface for Clients and Technicians


  • Full mobility solutions

Additional Features

  • Document scanning
  • Reserved licences
  • Security levels and Audit trails
  • Link Related documents to Jobs, Customers or Products
  • User Configurable via Multiple Set Up Options

To Know More about TSM Enterprise Please click here