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What is a Standard Support Agreement?

Supplier: Third City Solutions
19 January, 2010

Taking out a Standard Support Agreement is a convenient way to ensure you are always using the latest version of AMPRO. Standard Support agreements can be taken out for 12 or 24 month periods (discount offered for 24 month agreements).

Standard Support features include:

  • No-charge technical support via telephone, fax or Web Support Form. We'll provide help for questions regarding installation, the functionality of our products, product usage issues or explanation of error messages.
  • Priority email support. All support emails received by 3 p.m. AEST on working days will receive a response on the same day. Emails received after 3 p.m. AEST will receive a response on the morning (AEST) of the next working day at the latest.
  • Discounts on Third City Solutions’ Products and Services.
  • Access to the latest Hot Fixes for AMPRO. Hot Fixes address various issues uncovered since the last full release. If you are not experiencing the problems that these Hot Fixes address, it is recommended that you continue to use the latest full release of the product.
  • Access to the latest Upgrades for AMPRO. Upgrades contain new features and enhancements, along with fixes for issues uncovered since the last upgrade.