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Win & Grow Your Customer Relationships with Microsoft Dynamics CRM

Supplier: Professional Advantage

Microsoft Dynamics CRM is a full customer service management (CRM) suite with sales, marketing and customer service modules.


It provides the tools and capabilities needed to create and easily maintain a clear 360 degree view of customers, prospects or partners.

Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution that has rich functionality for:

  • Easy record keeping of all emails, phone calls, appointments, documents
  • Sales Process Management (single view of the customer and their data, opportunities, quotes, literature, orders)
  • Marketing Process Management (personalised and targeted campaigns, segmentation, marketing automation, marketing analytics and much more)
  • Customer Service (case management, routing and queuing, service history/scheduling, contracts, knowledge base)
  • Native integration into applications you already know - Microsoft Outlook, Word, Excel

Microsoft Dynamics CRM is easy to learn and use and operates just like you do!  Access Microsoft CRM in a number of convenient ways, directly from your Outlook, a secure web browser or via your mobile.  You can easily adapt it to your business processes by simply changing or adding fields 'on the fly'.

Microsoft Dynamics CRM integrates with a wide range of software including but not limited to, Microsoft Dynamics GP, Microsoft SharePoint, Microsoft Dynamics AX, Microsoft Business Intelligence and Microsoft Dynamics Retail Management System to provide you with a complete business management solution.

As a Gold Certified Microsoft Partner, Professional Advantage not only implements Microsoft Dynamics CRM at other companies, but uses it in-house as an all-encompassing customer management system with 250+ internal users.

We have experience implementing Microsoft Dynamics CRM solutions for organisations ranging in size from 5 to over 100 CRM users.  This experience has included organisations in a wide range of industries such as Pharmaceuticals, Wholesale Distribution, Business Services, Property Development and Management, Financial Services, Professional Services, High Technology and Not for Profit including Membership organisations.