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ACD / Automatic Call Distribution Monitoring

Supplier: ICom Communications

Clearly knowing actual operating performance is vital to optimising informal call centre management

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ACD (Automatic Call Distribution) Monitoring

Clearly knowing actual operating performance is vital to optimising informal call centre management

The number of incoming/outgoing calls and accumulated call data that are monitored by the ACD Report Client can be viewed in graph form. The user can also customise the format and select the data for producing graphs. These performance graphs are capable of changing to reflect changes in the ongoing status.

The following performance graph shows: -

1. Status of the ICD Group

2. Status of each agent

To Know More about ACD (Automatic Call Distribution) Please click here

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