Acutec offers service and support of marine satellite communications and TV equipment We have a methodical and proven approach to trouble shooting and repair of equipment and use factory-trained professionals where possible.
All work is fully documented and reported. Copies are stored in our database, and and also distributed to the vessel and the customer. In this way we help to ensure that anyone working with the equipment in the future has access to its full service history.
Acutec provides at least the first hour of all ad-hoc e-mail and telephone technical support services for free. In most cases, this will be sufficient to enable you to get the system up and running again.
Acutec provides customers with tailored maintenance agreements covering technical support, service and parts supply for new and old equipment. Our contracts usually incorporate on-time and service level agreements.
Acutec is committed to facilitating cost-effective and reliable satellite communication, and television services for mobile marine users.
Acutec aims to be the preferred long-term supplier to its customers and to be the region's leading provider of marine satellite communications equipment and consultancy services.
The equipment and service we supply or recommend will be the best solution available that suits your requirements. After commissioning, we will continue to support you at a level which meets or exceeds the terms of the manufacturer’s warranty, and our own commitment to customer service.
Feasibility Study and Proposal
An Acutec proposal is supplied free of charge and can be a detailed overview of the recommended solution including diagrams and calculations where appropriate. This can be a valuable and useful document in itself.
Public Tenders, Bidding and Contracts
Acutec is comfortable with working within the tight framework of military and public service procurement, having been involved in several such processes in Australia and overseas.