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Alliance Contact Centre

Supplier: Astea International

Astea Contact Centre provides real-time access to a comprehensive view of all information required to support customers.

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Astea Contact Centre provides real-time access to a comprehensive view of all information required to support customers.

Integrated, multi-channel inbound/outbound capabilities provide for unparalleled customer support, whether that means placing an order, updating records, making payments, receiving remote support, or scheduling a service call. Call centre staff can immediately take action on requests, increasing first-call resolution, decreasing call times and call center operating costs, and improving the customers’ experience for increased retention.

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