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Alliance Field Service

Supplier: Astea International

Alliance Field Service delivers the efficiency gains, higher customer satisfaction, lower operating costs and higher revenue recovery.

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Alliance Field Service delivers the efficiency gains sought by service organisations for higher customer satisfaction and retention, lower operating costs through call avoidance, higher revenue recovery, and increased asset utilisation.

Critically, it allows companies for the first time to truly link the field to their front office. Integrations with the rest of the Astea Alliance suite provides a uniform voice to customers – across sales, support and service.

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