Astea is committed to helping organizations maximize the value of their service operations. The Astea Alliance suite of service management software addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimises critical business processes for Contact Centre, Field Service, Depot Repair, Logistics, Professional Services, Sales and Marketing. Focused on the unique needs of service-centric organisations, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instrumentation and controls, business system and medical devices.
Astea Alliance delivers an end-to-end solution that addresses all facets of Service Lifecycle Management. Astea’s solution is developed with industry experts to deliver the functionality you need to address the specific challenges and unique business needs in your specific industry. Our proven solution leverages your existing infrastructure and can deliver immediate benefits right out of the box. With unmatched breadth and depth to optimise your service management lifecycle, Astea is the solution of choice to improve customer satisfaction, streamline and synchronise processes, and deliver positive financial impact to your organisation.
Whatever your business needs, we provide integrated solutions to help you maximise efficiencies, improve revenues, and enhance customer satisfaction. Astea’s products and services make it easier for you to do business with your customers, vendors, and partners. Our solutions drive business benefits so you can create a compelling competitive advantage and not only survive but thrive in this dynamic economy.