It is the entire process of a pre-sales, sales and service relationship with a customer.
Ironbark CRM's work flow action models allow for automated responses to actions using specific contacts in the Debtor/Creditor/Job Modules.
Contacts are defined by contact type (i.e. Accounts, Purchasing etc) with all relevant contact data fields including phone, mobile and fax numbers and email addresses.
A diary trace function has been provided for with all actions between your client and organisation recorded. Ironbark CRM supports email, fax and printing with Notes and Word templates setup for replies.
Recently launched in late 2006, Ironbark CRM comprises of intelligent and clever functions for the organisation that likes to keep on top of their client relationship management.