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CRM Training

Supplier: Opsis

Opsis offers a range of training services on all versions of Microsoft Dynamics CRM (CRM 2011, CRM v4 and CRM v3) - and if you require it even CRM 1.2.

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We offer a range of CRM training courses both technical and business issue specific.  All of our training is face to face and includes practical hands on exercises.  If you have already deployed Microsoft Dynamics CRM we can train your users to implement your business processes using Microsoft CRM.  This ensures that all of your users are confident in their use of Microsoft CRM and therefore they and you get the maximum benefit from it.

Another offering from Opsis is training on particular business issues, where we show you how to solve a specific business problem using Microsoft CRM. Topics available include:

  • Successful Email Marketing using Microsoft CRM
  • Setting up a sales process using Microsoft CRM

Alternatively, we offer standard training on all areas of the product. This is ideal for people looking to get a general understanding of Microsoft Dynamics CRM or with a desire to pass the MCP exams in Microsoft CRM. This includes:

  • Application Professional
  • Implementation and Deployment
  • Customisation and Configuration
  • Overview of Microsoft CRM
  • Technical System Administration for Microsoft CRM
  • Sales and Marketing using Microsoft CRM
  • Customer Service using Microsoft CRM

We also offer coaching for those people who prefer to learn in their own way.  This is ideal for people wishing to change career to Microsoft Dynamics CRM.

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