“The kiosks seem popular and customers appear to find them easy to use and helpful.”Geoff Emberlin, Housing Options Manager - Croydon Council Housing
Croydon Council - Choice-Based Letting
“The kiosks seem popular and customers appear to find them easy to use and helpful.”
Geoff Emberlin, Housing Options Manager - Croydon Council Housing
Croydon Council needed to provide its residents with easy to access information on social housing and associated services. As a Beacon Authority it wanted to continue to push forward on providing a modern, on-line medium to access its services via kiosks.
Croydon Council learnt of our long-standing track record of providing interactive portals by attending an eGovernment Seminar. It was this experience and quality of delivery that encouraged Croydon Council to select our Pathfinder model for its Choice-Based Letting kiosks.
The key criteria for the solution was that it should enable a choice of navigation, including keyboard and touch screen, whilst providing access to the Croydon Choice-Based Letting application provided by a third party, Anite. In order to provide a complete solution, we put together the Pathfinder with customised wrapper and lockdown software from Net Shift.
The Pathfinder solution enables residents to access all publicly accessible functionality of the housing application whilst also allowing for A4 printed material to be taken away after the session.
At the heart of the solution was the need to guarantee social inclusion for all of Croydon’s citizens. NeoProducts selected the Pathfinder for Croydon Council. This enabled Neo to satisfy the stringent requirements outlined by Croydon Council.
More importantly, it provided the flexibility, robustness and durability demanded of a terminal that would be used extensively.
To date, Croydon have located this kiosk in a number of Council offices including the main Council office at Taberner House.