Respond enterprise feedback management software offers a comprehensive platform for improving front line customer interactions, speeding case resolution and generating deep, introspective feedback on how you can do better as an organization.
From the home page, Respond users can quickly and easily:
Open existing cases
Log new cases
Manage workloads and resources
Run reports and generate charts
Many organisations are experiencing challenging market conditions including increased competition, commoditisation and the need for innovative differentiation; the expanding gap between customers’ expectations and actual experience; and growing compliance and legislative demands. With the customer at the heart of the business, feedback and complaints play a vital role in reducing the gap between an organisations strategy and the actual customer experience. Unlike traditional CRM solutions, Respond offers a deep feature set to collect and assess feedback for your enterprise.
With respond, feedback can act as a business barometer by exposing early warning signs of inherent problems and providing the insight to drive essential product, service and process improvements throughout the enterprise. With a workflow that consistently captures customer feedback you can go from anecdotal to analytical and get to the root cause of customer satisfaction issues.
Respond EFM can be implemented quickly to begin generating tangible improvements in customer satisfaction and profitability, including:
Close the loop on customer feedback: Automate your end-to-end complaint and feedback management program to efficiently capture, process and resolve, as well as report on and analyse every piece of customer feedback, whether negative or positive, from all channels
Go from anecdotal to analytical: Consistently aggregate, analyse and act on customer feedback, moving toward a more proactive customer experience management program
Get to root causes: Understand why a customer had a positive or negative experience, so they can identify and correct the root cause before the same problem affects another customer
Spot trends early: Analyse customer experiences to identify and act on hidden trends to improve customer experiences
Deliver regulatory compliance: Meet regulatory requirements for complaint and feedback management
Aptean | CRM, MES & EFS Software Solutions
More than 9,000 customers around the world rely on us to give them a competitive edge. By providing innovative, industry-driven enterprise application software, Aptean helps businesses to satisfy their customers, operate most efficiently, and stay at the forefront of their industry.
With extensive knowledge and clear technology leadership in our focused industries, our software enables customers to transition from being merely competitive, to becoming market leaders. This competitive edge—The Aptean Edge—is born from solutions reflecting industry best practices, and services that are specifically focused on helping our customers meet their individual business goals, profitably.
Building strong relationships with customers are the foundation of successful businesses. Our market-driven application software and services not only gives significant insight into customer interactions, but offer valuable information to help anticipate customer needs and fulfil them. Aptean’s solutions provide deep customer knowledge and facilitate customer intimacy.
Streamlining operations is the best way to address complex issues and uncover new growth opportunities. Through our software and services, you can provide quality products – in stock and on time. By helping you increase productivity, improve responsiveness, and automate consistent and repeatable processes, we help you achieve and sustain true operational efficiencies across the enterprise.