Customer Relationship Management
- Empower employees.
- Increase revenue and profits.
- Retain customers.
What can Microsoft CRM do for you?
Implementing a customer relationship management system, like Microsoft CRM, can give your organization the ability to enhance the lifetime revenue of every current and potential customer. This means improved customer satisfaction and loyalty, shortened sales cycles, and even increased revenues.
At a time when securing new customers is more difficult and costly than ever before, the right CRM solution may be the most important investment your company can make.
Why partner with ePartners for CRM?
After more than 500 successful Microsoft CRM implementations for companies of all shapes and sizes, ePartners has a clear understanding of the issues and a track record for helping our clients maximize the value of their investment.
Our success as a Microsoft CRM provider is based on more than just our 14 years of experience. We also understand that successfully implementing a CRM solution goes far beyond technology. Successful implementation of Microsoft CRM or any solution that involves a large number of users requires an understanding of the psychology and sociology of your customers, employees and management team.
Change management, logical workflow, and collaboration are each essential elements of a successful implementation. ePartners can help document and improve selling and customer service processes, set expectations within your organization, and prepare your employees through classroom and web-based training of the Microsoft CRM solution.
Who better to help you select, deploy, and support your system than ePartners, the leading Microsoft CRM solution provider in the world?
Microsoft Customer Relationship Management :
Helps midmarket businesses build profitable customer relationships. Integrated Sales and Customer Service modules enable employees to share information to help to improve sales success and help to deliver consistent, efficient customer service.
Accessible from Microsoft Outlook and the Web, Microsoft CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process—helping ensure a shorter cycle, higher close rates, and improved customer retention.
Offer superior customer service and increase capacity to handle requests, without adding employees.
Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction.
Integration with Microsoft Business Solutions:
Microsoft CRM integrates easily with Microsoft Business Financial Management, including key data mapping for accounts, contacts, product catalog, orders, and price lists.
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