Device Support

Skyzer works locally with OEM's & vendors of products such as

• EFTPOS terminals - several major vendors
• modem-routers - vendor & telco operated
• IoT/M2M devices - major providers
• Commercial UPS' & Battery Packs, inverters, switching, surge protection and more - several major global brands
• Ticketing and parking system components - global brands
• OEM automotive infotainment/navigation system - global brand
• Security systems - global brand
• Consumer electronics
• and your products?

Your end-customers might have issues with your product and need volume pre-delivery or after-sales services such as:

• Device repairs (in/out of warranty)
• Local device assembly
• Firmware injection
• Post-production rework - from plastics down to PCB
• Device factory refurbishment & functional testing
• Materials/spares management
• Logistics
• Warranty management and assessment 
• Warehousing
• Order fulfilment
• Retail returns processing and validation (No Fault Found vs faulty)

Our facilities are set up for all these requirements for maintaining your products and servicing your customers.
Contact us today to find a solution to suit your business requirements.

Scenario

Project Requirements:

A client ran a small team of technicians to carry out ongoing depot repairs for its fleet of field-deployed equipment. A sudden surge in the product failure rate had depleted the available pool of spare units and the repair team couldn't handle the increased repair volumes. 

Solution Skyzer:

Skyzer processed the repair backlog by carrying out approximately 700 repairs per week for 8 weeks.

The spares pool was replenished and the cost of oustourcing the repairs was lower than the client's usual internal cost.

Subsequently, the client outsourced all of its repair requirements to Skyzer, and gained the following benefits:

• Ongoing flexible repair capacity
• Three technicians were transferred to Skyzer's repair team
• The remaining technician was re-deployed in the client's organisation where he could add greater value
• The client's repair centre was sublet at a lucrative rental rate
• The repair turnaround was kept low
• The client's repair management burden has been reduced to simply monitoring Skyzer KPI's