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Dial Before You Dig | Referral Service for Locating Underground Utilities

Dial Before You Dig

Dial Before You Dig is a referral service for information on locating underground utilities anywhere in Australia.

Dial Before You Dig is a free national community service designed to prevent damage and disruption to the vast pipe and cable networks which provides Australia with the essential services we use every day – electricity, gas, communications and water.

Dial Before You Dig creates a unique partnership with Australia’s underground utility owners. We act as a single point of contact for you to receive information about underground cable and pipe networks at your excavation site so you don’t have to contact the utility organisations individually.

Members tell us their dig location and we pass on the referral to the affected underground utility owners. They then send the information directly to you, generally within 2 working days.

The Dial Before You Dig service is also designed to protect Australia’s excavators. Whether you are a back yard renovator, an individual tradesman or a professional excavator doing directional boring or directional drilling the potential for injury, personal liability and even death exists every day. Obtaining accurate information about your work site significantly minimises these risks.

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Dial Before You Dig is a national not-for-profit group of State Associations made up of member organisations that own Australia's underground assets.

Each state’s association is governed by a board of directors made up of representatives from these organisations.

In 1999 the Australian Association of Dial Before You Dig Services (AADBYDS) was established to ensure a consistent national approach to the provision of the Dial Before You Dig service.

The Dial Before You Dig community recognised the opportunity for efficiencies by combining the different State based operations into one operating service. AADBYDS now assumes responsibility for providing the service for all states and territories.

The consistent national service delivery allows members and users who operate in more than one state to receive information in a consistent form.

Dial Before You Dig aims to provide a fast and effective referral service enabling excavators to access information on the location of all underground assets at their work site.

Our priorities are:
• To ensure Australia's underground assets are protected
• To assist in the protection of Australia's excavators
• To reduce the number of accidents and disruptions to services
• To ensure our service is used by all involved in any form of excavation
• Promote safe digging practices to all
• Grow our membership base to ultimately include all Australia’s underground asset owners

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