Direct Freight Express have built their business on three basic principles:
1. To provide a more efficient transport and logistic package for their customers.
2. To create and maintain a level of customer service that has previously been unheard of in the industry. This commitment is reflected in all dealings with their customers and involves every employee within Direct Freight Express.
3. To demonstrate an attitude of care and concern for each shipment from all of their customers and to maintain a flexible approach in custom designing a service to meet the customers' needs.
Direct Freight Express understand that the movement of your goods is only the beginning of the process. Their experienced team ensures that your shipment is cared for and carefully tracked every step of the way.
Direct Freight Express give their customers the ability to access information on each and every shipment and have developed software that allows their customers to obtain information to initiate their own dispatch orders and trace their shipments on-line.
Continuous improvements to their technology have given their staff the capability to react to customer demands quickly. Direct Freight Express strive daily to accomplish their vision of customer service excellence through innovation and teamwork.