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Distribution & Sales Order Management Software

Supplier: Capital Office Business Software

Invoices and sales orders can generate back orders which appear automatically in the Back Order Control Centre, a central repository for managing the back order process in CAPITAL's business software.

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Here invoices, delivery dockets, purchase orders, consignment notes, shipping labels and other documents are generated, without the need to re-key data. Sales order entry permits the production of sales order acknowledgements and picking lists.

Orders can be held indefinitely, forward dated, allocated stock only on condition that the entire order can be shipped, selectively converted into invoices, and invoices can be viewed and edited before printing. Multiple sales orders can be consolidated onto a single invoice. Floor stock can be reserved to ensure that showroom merchandise isn't sold.

The sales order processing system is tightly linked to the Back Order Control Centre, so operators are advised if pending orders are in the system in order to intercept duplicated customer orders.

Unfilled orders can be inspected, deleted or transferred into a new order during order entry. Customers who do not accept back orders can be reminded to re-order those items they did not previously receive.

In conjunction with CAPITAL's Electronic Data Exchange component, sales order acknowledgements can be emailed, printed or faxed automatically to your customers, as soon as they are entered into your system. Once sales orders are picked and ready to be shipped, notification of the sale order's status can also be automatically emailed, printed or faxed.

CAPITAL's Back Order Control Centre also fully integrates into the CAPITAL Warehouse Manager, an advanced order receiving and dispatch system for volume warehousing. At a glance operators can determine which back ordered items have been picked by warehouse staff using PC's, caddy based or RF mobile data collectors and bar code scanners.

The customer order template feature allows you to add or remove regularly sold items to a customer's account. Templates can be automatically or optionally loaded when a new sales order is opened for a customer.

This can save a great deal of time on searching for and entering product codes for repeat sales. Templates are easy to maintain and multiple items can be added or removed from a template with the press of a few keys.

Powerful search functionality allows operators to locate product items by product code, description, bar code, the customer's code, key words and user definable criteria. Description keyword searching is instantaneous regardless of the size of the product file and items can be located by matching one or more words in any part of the first 40 characters of the product description.

Sales orders can also be assigned automatically to delivery zones, based on the customer's delivery address or other characteristics of the sales order or product items being ordered.

Once a delivery zone has been assigned to a series of items, a carrier can also be automatically allocated to items, based on the zone. Carrier and delivery zone assignments can be edited an unlimited number of times before goods are picked, packed and dispatched.

Check customer prices (including special pricing) for items on back order, as well as expected availability. Customer Price Check will list all undelivered purchase orders pending, all customer back orders that remain unfilled, and if possible determine whether an item can be reasonably expected to be filled ex stock, or if not, when that sales order is likely to be filled. (Based on expected delivery dates and lead times.)

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