Electronic Security | Monitoring
Our trained security monitoring professionals are available 24 hours a day to ensure that every alarm signal received is dealt with in the shortest amount of time possible. Without security monitoring, your alarm system will rely solely on neighbours and passers by to act swiftly in the case of an emergency; more often than not it will be ignored. Signal’s back to base security alarm monitoring service is a cost effective solution to ensure complete peace of mind.
Back-to-Base monitoring is a service that can be added to your new or existing security system that takes the onus away from your neighbours to notify authorities when your alarm sirens activate.
As soon as any untoward activity is detected by your system i.e. power fail, intrusion, tamper switch etc. Your security system will automatically send a signal down your telephone line to our 24-hour monitoring centre.
It is then only a matter of seconds before one of our highly trained operators assesses this information and depending on what signals are received, can:
- Call the premise to confirm the exact nature of the emergency
- Call you or others on your emergency contact list to notify you of the situation
- Send out a patrol guard to investigate, or if required
- Send the Police, Fire Brigade or Ambulance
Monitoring Centre Grading
Within Australia, it is important to find out if your security monitoring centre is graded under the Australian Standard AS2201 and that it is currently registered with the Australian Security Industry Association Limited (ASIAL).
ASIAL grades security monitoring centres according to its internal security, monitoring system integrity and alarm action times. Building services and construction are graded on a scale from A to C ("A" being most resistant to attack). Operation, equipment and staff are graded on a scale from 1 to 3 ("1" having the highest performance). The most secure and technically capable stations are designated Grade A1.
At Signal Security we pride ourselves on only offering Grade A1 monitoring from one of Australia’s most comprehensive security monitoring centre networks of its type. All monitoring centres boast many impressive features that include:
- Being a free standing structure
- Numerous emergency power supplies
- Direct lines to emergency services
- Continuous monitoring by other Grade A1 monitoring centres
- Voice recording of all phone lines
- Backup monitoring receivers, and
- The ability to function in the event that the premise is attacked
Dialler monitoring is the most common format used around the world and is achieved by connecting your security system to an existing landline at your premise. The transmission of all alarm signals will be sent via the public switched telephone network (PSTN). Local call fees will therefore apply.
Our Security Monitoring Centre will not be aware of any line faults or any deliberate attempts to cut the telephone line until a routine weekly test signal is not received. Please refer below to GSM or GPRS for higher forms of communication to minimise this risk.
GSM monitoring is achieved by connecting a GSM unit to your security system. A GSM unit can either be used as your systems primary dialler in applications where no landlines are present or be set up as a secondary “back up” dialler.
When used as a secondary dialler the GSM unit will constantly monitor the landline that your security system is connected to and will switch to the GSM interface in the event of a line failure. The transmission of all alarm signals will then be sent via the mobile phone network until the landline is reinstated.
Standard mobile connection fees and plan rates will therefore apply. Please note, a SIM card is required for this option (prepaid SIM cards are not recommended).
GPRS (Successor to Securitel)
GPRS monitoring is achieved by connecting a GPRS unit to your security system. Once connected our GPRS unit will send all of your alarm signals via the mobile phone network with the additional feature of sending small data packets at specified intervals allowing our Security Monitoring Centre to identify any loss in communication.
Our GPRS unit will check your connection at varied times from 90 seconds (for high security applications) to 60 minutes (for lower security applications). This is known as polling.
Our GPRS devices provide two independent paths from your premise to our Security Monitoring Centre as we use both the Optus GPRS and Telstra GPRS networks.
Our units also allow for a landline to be connected as a backup communication path in the event that both GPRS connections are lost providing you with even greater protection.
Our GPRS units are compliant and certified to Australian Standard AS2201.5-2008 for all Classes 1, 2, 3 and 4 of the Standard