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Fieldcentrix - Wireless Service Management Solution

Supplier: Astea International

FieldCentrix Enterprise is a wireless service management solution that strategically automates and streamlines manual processes and centralizes disparate applications associated with field service.

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The robust solution eliminates the costs and inefficiencies of a paper-based operation, optimizes service resources, and provides standardized practices to support key business improvement initiatives and fast deployment.

FieldCentrix Enterprise is a complete application suite that seamlessly links process, people, parts, and data through the combination of workflow software, real-time wireless and Web communications, and mobile devices.

The solution includes:

  • FX Mobile – smart client for wireless work order management in the field
  • FX Service Center – Web-based solution for call taking, scheduling, dispatching, and customer management
  • FX e-Service – portal for customer self-service via the Internet
  • FX Resource Utilization – optimizing tool for accurately planning, tracking, and analyzing resources
  • FX Fleet Manager - Global Positioning System (GPS) offering to help you manage your mobile resources more effectively.

It also easily integrates into your existing business environment to create a cost-effective, high-impact solution that leverages existing ERP/CRM investments, maximizes service margins, and offers immediate bottom-line results and a quick ROI.
Integration products include:

  • FX Interchange – interface for easily integrating to legacy and third-party business systems
  • FX Interchange for JD Edwards – interface specifically for integrating to JD Edwards EnterpriseOne and World
  • FX Mobility Express – productized version of the FieldCentrix mobile infrastructure and mobile application UI design tools

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