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Full Benefits List

Supplier: The Service Manager

TSM is designed around the business cycle of a field service operation to automate and streamline service management workflow.

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Full Benefits List

Products

Customized to work the way you do

  • TSM is designed around the business cycle of a field service operation to automate and streamline service management workflow. TSM flows with your work environment and centralizes all activities through the job card making the system easy to learn and use.

Free up your time to maximize billable work

  • Don’t waste time on administrative tasks or looking up service histories. TSM lets you quickly locate jobs, identify unbill able time and automatically generate scheduled jobs.

Information when it’s needed

  • Information in TSM is readily available to service staff via handheld devices, Email, Web or SMS.

Never miss invoicing jobs again

  • TSM easily identifies completed jobs that have not yet been invoiced. You’ll never have to worry about forgetting to invoice a job again or invoicing late.

Manage response times (SLA)

  • TSM allows you to predetermine agreed response times as well as parts and labour charging for each SLA. The TSM Job Centre tracks job due times ensuring no pending job goes unnoticed.

Better management of multi-staged Jobs

  • Easily manage staged jobs, variations, retention and progress invoices.

Easily schedule technician’s time

  • The Visual Assignment Scheduler provides powerful drag & drop scheduling tool for graphically assigning employees to jobs in a convenient daily, weekly or employee calendar view.

Generate repeat business by managing service and monitoring contract renewals

  • TSM lets you set up complicated multi-site maintenance contracts in minutes. Never miss scheduled maintenance commitments. TSM automatically creates job cards for the next scheduled service due.

Management - Make use of your valuable company information

  • TSM’s powerful report generator provides valuable management information with over 250 reports such as, Profitability, Productivity, Debtors, Top Customers, Parts Used, Orders Summary, Employee Activity, Timesheets, etc.

Web-enabled customer self-service

  • With TSM Self Service, customers can now securely log new service calls and track open job status from any web browser providing your customers with 24 x 7 access.

Web Enabled Technician access

  • TSM Live allows your technicians on the road to add and update TSM job information from any web browser.

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