FieldCentrix field service automation software and JD Edwards® Enterprise and EnterpriseOne applications are integrated to provide medium to large companies with an easy-to-use, cost-effective way to streamline and automate field service operations.
The systems are integrated through FX Interchange™ for JD Edwards. This interface dynamically transfers key customer, work order, and accounting related information between the FieldCentrix and JD Edwards applications.
This means the key functions that you need to run your business efficiently and cost-effectively are now seamless and completed electronically — without paper.
With the FieldCentrix and JD Edwards solution, service workers in the field access and enter all work order information using a mobile device at the job site. When the work is done, the service worker closes the work order and the completed information, including time and materials, is sent wirelessly back to the office automatically.
The electronic information is instantly accessible for processing by your billing system so there's no data entry needed. Because you also no longer have to wait for the field service worker to bring in the paperwork before you can close the work order, customers can be billed quicker.
Payroll is also more efficient with FieldCentrix and JD Edwards. Field service personnel work hours are logged on the mobile device and an electronic time sheet is transmitted to the office along with the completed work order.
The service worker has already viewed and signed his time sheet electronically at the site, so the information is instantly available for processing by the payroll module. There are no paper time sheets to reconcile or cross check.
Astea International | Service Management Software
Astea is committed to helping organizations maximize the value of their service operations. The Astea Alliance suite of service management software addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimises critical business processes for Contact Centre, Field Service, Depot Repair, Logistics, Professional Services, Sales and Marketing. Focused on the unique needs of service-centric organisations, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instrumentation and controls, business system and medical devices.