With FieldCentrix's smart mobile client technology, field service technicians are able to complete their work, uninterrupted, regardless of wireless coverage. Along with FX Service Center®, FX Mobile eliminates the manual inefficiencies and paperwork that can overwhelm your service technicians and your business.
With FX Mobile, service technicians receive work orders electronically on their mobile devices. It then guides them, screen by screen, through the job – prompting them to perform standard tasks, take notes, and even record future recommended repairs or activities.
Mobile Workforce Management that Fits Your Service Organization
For equipment-centric service organizations, service technicians can expedite problem diagnosis and resolution using FieldCentrix's unique equipment diagnostics, readings, and tasks framework.
And, wireless data communication keeps them in real-time contact with each other and the office, cutting down on cellular phone and pager bills.
For other service organizations, FieldCentrix's general tasking framework provides step-by-step guidance through service tasking, ensuring that service detail is captured and available for reporting or analysis.
When done, the customer approves the work by signing the worker's screen. With the touch of a button, the completed work order is automatically sent to the office for processing and customer billing.
At the same time, the service worker can email or print a copy of the work summary to multiple customer contacts for instant review. No intervention from the office is needed.
With FX Mobile, your field service personnel can now spend their time in the field, better serving customers, generating new business, and increasing your bottom line. FX Mobile is an international offering that supports various languages, as well as currencies, measurement systems, and time zones.