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Help Desk Management

Supplier: CBC Group

CBC has a state-of-the-art Professional Services Call Centre staffed 24/7 by highly skilled and experienced personnel in Facilities Maintenance and Construction ensuring significant time and cost savings for our clients.

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This ensures our operators ask the right questions to fully understand the problem before deciding on the best solution. Our operators manage each job until completed and provide constant progress reports to our Site Staff and Project Manager.

Sophisticated IT ensures significant time and cost savings

Our operators are supported by sophisticated IT tools that enable them to instantly identify and view a full history of any specific asset and location. This information is instantly transmitted on-site to enable more expedient and accurate service delivery to ensure the problem is quickly fixed first time and without delays.

Our people and our technology guarantee an unrivalled level of customer service together with significant time and cost savings for our clients. As testament to our outstanding levels of client satisfaction we are proud to report that many of our clients, projects and contracts are the result of repeat business or recommendations from existing clients.

Job Tracking through our Contractor Call Line

Each call out is supported by our Contractor Call Line which requires our contractors, subcontractors and site supervisors to 'log on' and 'log off' every time they enter or leave a site location. They are required to log off for both complete and incomplete works enabling us to accurately track every job.

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