Work through a user-friendly workbook, cause and effect diagram, Why-Why diagram and A3 summary sheet to solve a workplace problem / incident.
By the end of this workshop you will be able to:
- Solve reactive problems to root cause
- Define problems more clearly
- Develop containment strategies
- Construct a cause and effect diagram to identify all variables effecting the problem
- Work through a Why-Why diagram to get to root cause
- Summarise your results on an A3 summary sheet to allow sharing of your learning