The customer takes over the finished installation at a particular point in time. The installation may include adjustments and optimizations in unforeseen situations that had not yet been specified at the beginning of the contract definition.
The constraining technical conditions can change or one can have different insights compelling changes to planned sequences, etc.
The customer makes sure the system performs its intended functions. For this there are procedures and guidelines.
Formulas are defined for measuring performance as well as formulas and procedures for availability measurement and many others. These procedures are recorded in the agreement at the start of the project.
The actual acceptance test consists of a physical inspection, a functional check and tests for measuring performance and availability. Frequently productive operations start prior to customer acceptance.
The warranty period commences after acceptance. Swisslog provides its customer with maintenance agreements, call-out contracts and full-service system operations. Overall, Swisslog offers a lifetime partnership.