The active involvement of client staff is of paramount importance - a key factor in our successful track record.
Project management - Success doesn’t happen by accident - every project is thoroughly planned, risks are identified, contingencies planned for, roles and accountabilities are defined, success criteria are identified, quantified (where possible) and agreed.
Business requirements are thoroughly analysed - The foundation for your solution is built during a series of Business Process Analysis and Design workshops with your staff. These facilitated workshops thoroughly examine your business processes and map them onto the features provided by the software.
Conference room pilots verify the setup of your system - To ensure that the software is setup to match your business processes, we facilitate a series of pilot sessions with your staff to transact “a day in the life” of your business from start to finish.
Training that helps your people - People can easily become overloaded with information during the critical training phase. To help your staff, we provide customised classroom training that is relevant to their job function.
Support when you need it most - We recognise that the transition to a new business system can be an anxious time, so we provide on-site support for all areas of your business affected by the new system. Members of our consulting team will be on-site in your organisation to provide effective support to your staff, ensuring they quickly become comfortable and productive users.
Continuing support - To help you to use the system effectively, on a day to day basis, we provide ongoing support services including:
- Electronic helpline
- On-site support
- Upgrades so you continue to use improved versions of your software
Consulting advice - Life doesn’t stand still – even after your new system is up and running – so we continue to help you by adapting your systems to changing requirements or implementing it in new areas of the business. Our consulting advice ensures your systems continue to meet your business requirements.