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IMTS Laser Specialists - Key to better services

Supplier: IMTS Laser Specialists
12 October, 2011

A machine supplier is a long-term partner and is happy to accept that the real product delivered is available capacity, not a piece of machinery supplied. This requires professional services that complement technology.

The overall target of our services is to ensure

1) Maximum, permanent availability,
2) Optimum utilization and
3) Future development

Of manufacturing capacity

The heart of IMTS Laser service is a target we share with the customer: commissioning, maintaining and developing manufacturing capacity, and ensuring that maximum use can be made of it.

Our service process starts before the quotation stage. Using a wide modular product range we can offer just the right solution for the customer’s present and foreseeable production targets. Once the solution has been chosen, the process continues to ensure that these targets are met.

We have built up capacity for all the stages in this process, which has a single outcome: maximum productivity of the customer’s manufacturing operation. These keys to productivity are:

1. Field service
2. Availability service
3. Online service
4. Spare part service
5. Consultation
6. Calibration service
7. Updates and upgrades
8. Machine relocations