"Sometimes we've got to dig deep for a client. Following the February 2008 storms, a client's claim was rejected by the insurer on the grounds that it was flood damage. I attended the client's premises and we uncovered the fact that the source of the water was inundation due to work 3km up the road. We'd won the first battle. The insurer accepted the claim."
"However, the insurer then attempted to reduce the amount of the claim on the basis of underinsurance. Again we dug deep, even searching archives and reviewing documents dating back to 1970. We were successful again.
Utilising our commercial strength and position in the market, not only did we successfully negotiate the full claim settlement of $151,000, we were able to negotiate a buy back of salvageable stock to allow the client to continue trading while replacement stock was freighted in.A good outcome.
It may actually surprise some people that we go in with our sleeves rolled up for our clients at times. We represent our client, NOT the insurer. And if that means battling for them, we'll do it. We may not always be the cheapest. For good reason. After all, it's the right solution that matters. Cheap premiums are expensive if you're not protected.
In another instance, we determined for a new client that their previous broker had left them with insufficient coverage (on properties valued in excess of $30 million), failing to take into account the commercial nature of these properties, the varying occupants and the appropriate policy wording and endorsements to cover this.
For us, it meant undertaking individual risk assessments for each property and negotiating with a broad range of commercial insurers. But our case was proven. Despite cheaper premiums being offered by the direct insurer (based on limited covers) the client accepted our proposal, realising it was specific to their needs and goals.
It's this sort of commitment that has enabled us to have long standing relationships with our clients - some of more than 20 years."
"We may not always be the cheapest.For good reason... "