"After 40 years in the insurance industry, I've come across lots of cases where another broking firm has failed to provide adequate cover, or there's been an omission that has cost the client dearly. You simply can't leave your insurances to someone without the specialised expertise and track record. That's especially so in Strata."
"During our review process with a newly acquired client some time back, we identified that their previous policy had not adequately covered a very specific area of risk for their machinery and equipment. We rectified that in our cover.
As it turned out, several months later their air conditioning system failed and a claim was lodged and accepted immediately and paid in full. It was a sobering experience for the client.Had they been still with their previous cover, they would have been out of pocket $160,000.
Recently too, we had a call from another client whom we had alerted to an omission in the common area contents cover set up by another broker. A burst pipe had resulted in water damage to carpets in the common area. Although the insurer initially declined to accept responsibility, we went in to bat for our client, and the $3,500 claim was paid in full. Not a payout of the same magnitude, however another clear example of the critical importance of working with an industry specialist.
I can't stress to my clients enough that Strata is a complex area. We're proud that our experience and ability enables us to lead our clients safely through the insurance 'minefield'. In fact, the Austbrokers Strata Division has a dedicated claims team. We are there when you need us most."
"The insurer initially declined responsibility, so we went in to bat for our client..."
Austbrokers Sydney Pty Ltd | Insurance specialist, experts in house
Austbrokers Sydney Pty Ltd is part of one of the three largest insurance broking networks in Australia with 30 years in Financial Services, over 250,000 clients nationally, and over $1 billion in insurance premiums. You could say we’ve earned our stripes. And we only got there by focusing on our clients.
Our team includes hand picked industry specialists. Without putting too fine a point on it, most generalists in this highly complex specialised area of insurance and risk management just can’t possibly give you confidence that they have the depth of knowledge, the industry experience or the acumen to negotiate the ‘minefield’ of insurance, let alone adequately tailor solutions that give you the right cover at the right price. You can end up paying thousands too much, and get far too little.
If you DO need to make a claim, you want a broker with a solid reputation for going in to bat for you, representing you, (not the insurer), and NOT giving up until YOU have the very best possible outcome to your claim.
It’s for all these reasons you’ll be absorbed by the ‘human stories’ in these pages. It’s our belief you’ll see that insurance isn’t about filling in impersonal forms and high premiums. It’s about people. It’s about you. It’s about a company with the passion and commitment to protect you and your interests.
Call NOW and experience the difference! (Each specialist has a direct line.)