Companies that install, repair, and maintain industrial equipment – such as industrial appliances, heavy machinery, robotics, construction equipment, paper and packaging machinery – will be able to increase competitive advantage, top-line revenue and bottom-line profitability through a consolidated, shared, enterprise solution.
Comprehensive Contract and Service-Level Management
Contracts can be structured in ways that best fit your business and the businesses of your customers. Meter billing, preventative maintenance and draw-down contracts are all easily managed.
Field technicians and management can be certain that Service Level Agreements (SLAs) are planned for and met, ensuring mission-critical commitments to the customer are honored and revenue is not lost.
Company representatives can quickly verify customer and vendor entitlements, eliminating the costs of providing parts and services not truly due per warranty or contract, while ensuring that all vendor claims are quickly processed and accounted for.
Superior Field Service Efficiencies
Leveraging the most comprehensive field service automation tools in the industry, field force capacity utilisation can be optimised, resulting in salient operational efficiencies. Your Field Technicians will be empowered for increased revenue generation & recovery.
By streamlining the invoice process, you’ll be able to shorten billing cycles, lower your Day Sales Outstanding, and manage cash flow more effectively. By streamlining and managing service inventories, such as trunk stock, more effectively, you'll be able to see inventory cost reductions.
Service and Sales Integration
Enable field service technicians and contact center personnel to more thoroughly service their accounts while driving revenue in the process. By putting intuitive, easy-to-use sales tools into the hands of service employees you'll open up new opportunities to up-sell and cross-sell equipment and consumables.
Astea Alliance addresses the complete service lifecycle, from lead generation and project quotation, to service and billing, through asset retirement. It integrates and optimises critical business processes for Contact Center /Help Desk, Field Service, Professional Services, Depot Repair, Logistics, and Sales and Marketing.
For over 26 years, Astea has been committed to helping Industrial Manufacturing organisations maximise the value of their service operations.