Companies that install, repair, and maintain medical and dental equipment – such as medical diagnostics and imaging equipment, surgical instruments, laser systems, respiratory care equipment, and hospital beds – will be able to increase competitive advantage, top-line revenue and bottom-line profitability through a consolidated, shared, enterprise solution.
Superior Field Service Efficiencies
Leveraging the most comprehensive field service automation tools in the industry, field force capacity utilization can be optimized, resulting in significant operational efficiencies. Your field technicians will be empowered to increase revenue generation & recovery.
By streamlining the invoice process, you’ll be able to shorten billing cycles, lower your day sales outstandings and manage cash flow more effectively. By streamlining and managing service inventories, such as trunk stock, more effectively, you’ll be able to see inventory cost reductions.
Comprehensive Contract and Service-Level Management
Field technicians and management can be certain that Service Level Agreements (SLAs) are planned for and met, ensuring mission-critical commitments to the customer are honored and revenue is not lost.
Field technicians can quickly verify customer and vendor entitlements, eliminating the costs of providing parts and services not truly due per warranty or contract, while ensuring that all vendor claims are quickly processed and accounted for.
Service and Sales Integration
Enable field service technicians and contact center personnel to more thoroughly service their accounts while driving revenue in the process. By putting intuitive, easy-to-use sales tools into the hands of service employees you’ll open new opportunities to up-sell and cross-sell equipment and consumables.
Drive further efficiencies by facilitating more streamlined regulatory processes. You’ll be able to facilitate compliance with regulations and guidelines related to electronic records, signatures and reporting.
Astea Alliance also helps in addressing Title 21 CFR Part 11, by providing the ability for generating electronic records and signatures, controlling the use of computer systems, lot and serial number trace-ability, audit trails, archiving, and security.
Astea Alliance addresses the complete service lifecycle, from lead generation and project quotation, to service and billing, through asset retirement. It integrates and optimizes critical business processes for Contact Center, field service, professional services, depot repair, logistics and sales & marketing.
For over 26 years, Astea has been committed to helping medical device organizations maximize the value of their service operations.