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IT Service Management [ITSM]

Supplier: SoftExpert

SoftExpert ITSM Suite is a flexible and cost-effective solution empowering world-class IT service and management. Each module can stand alone or efficiently integrate with the others.

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SoftExpert ITSM Suite incorporates ITIL® and other widely adopted best practices framework, bringing together the best in management practices with the best in technology.

SoftExpert ITSM Suite allows organizations of all industry sectors and sizes to improve IT governance, optimize service levels, increase productivity and reduce related costs, supporting automation in such processes as:

  • Incident and Problem Management;
  • Configuration and Change Management;
  • Projects and Services Management;
  • IT Human Resource Management;
  • Capacity and Availability Management.

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