“The Jobpoints are the jewel in the crown of the Modernising Employment Services programme”David Oliver – Jobcentre Plus
Jobpoint Kiosks for Jobcentre Plus
“The Jobpoints are the jewel in the crown of the Modernising Employment Services programme”
David Oliver – Jobcentre Plus
Jobcentre Plus is part of the UK Department of Work and Pensions. They wanted an automated system to improve the job vacancy display process across their network of over 1000 Jobcentre offices.
Their existing system involved placing cards on display boards. This was not only time-consuming for staff in keeping the boards up-to-date, but it also imposed severe constraints on the number of jobs that could be displayed and circulated around the country.
The process was also frustrating for job applicants, who sometimes found positions filled even when cards remained on display.
Neo worked with EDS to deliver a new kiosk-based system. Neo designed, manufactured and delivered 9000 Jobpoint kiosks during 2001.
The Jobpoint was designed to meet exacting requirements for accessibility. Jobcentre plus wanted it to be used by standing, seated and wheelchair users.
Neo delivered a revolutionary design incorporating a touch screen offset to one side with room underneath for a wheelchair user to get close. The screen angle and height works well for users of all sizes and abilities.
Job vacancies notified to Jobcentre Plus can now be displayed throughout the country within minutes. Job seekers can use the touch screen to search by location and category and print out the details of the jobs they want to apply for.
They now have much greater confidence that the job will still be open and employers get a more rapid response.
We believe the Jobpoint system to be the largest integrated network of kiosks in the world. It has also become a blueprint for public employment service systems internationally.
It has helped Jobcentre Plus greatly to improve its service and increase satisfaction among job seekers and employers.
The Jobpoint kiosk incorporates a Kiosk Management Module, which monitors components and reports on potential fault conditions (such as printer paper low) to a user elsewhere on the network.
It also allows start-up and shut-down times to be set remotely. When faults do occur, the Jobpoints can be put back into service very quickly.
This is because the whole unit can be disassembled without specialist tools into six serviceable modules within minutes. However, since their installation in 2001, the units have proved remarkably reliable - with over 99.6% availability.
We have sold the Jobpoint kiosk to many other customers as the Affinity.