Mainpac's software-as-a-service solution for maintenance and asset management has been licensed to a Victorian retirement village to support its goal of industry accreditation.
The OnDemand Enterprise Asset Management system monitors and manages the maintenance of 281 residences and associated infrastructure at Point Cook Village in Melbourne’s south-west, one of four villages in Victoria owned and operated by Retirement Communities Australia (RCA).
RCA operations manager Peter Quinn said industry accreditation reassures residents that its villages meet certain industry operating standards. Accreditation against these industry-determined standards must be supported by a legislatively compliant maintenance program.
Quinn said a survey undertaken by the Point Cook Village Residents Committee as part of the accreditation process has confirmed a significant improvement in response times to maintenance requests since Mainpac was introduced, as well as better monitoring and control from a management perspective.
"Mainpac has increased the productivity of maintenance staff as it enables them to access the system using iPads while undertaking their duties, thereby reducing the time taken to respond to maintenance requests," Quinn said.
"They can receive new work requests, sign-off on completed jobs and forward a job request to other staff or trades if required. This allows the Village to keep track of who has been involved in works and track associated costs."
RCA needed a maintenance program that was scalable, simple to use and cost-effective for a fixed income business in which a small number of staff is responsible for maintaining the exterior of all villas and apartments, a clubhouse, bowling green and common grounds.
Quinn said "our primary selection criteria included ease of use, scalability of the program and simple, accurate, reporting. Much of the investigation and trial, as well as discussions regarding the modifications required to suit the Village needs, were undertaken by a member of the Residents Committee."
RCA conducted extensive research and evaluation of on-premise, cloud and on-demand potential maintenance solutions over about 15 months, drawing on the knowledge and expertise of staff and residents to assess and determine the suitability of various programs.
A pay-as-you-go subscription service with no lock-in contracts, Mainpac EAM OnDemand can be scaled up or down as required so organisations can quickly implement a best of breed maintenance system.
The enterprise asset management capabilities of Mainpac EAM OnDemand include asset register, work orders, labour and resource management, inventory, purchasing, operational dashboards and reporting.
At Point Cook Village Mainpac EAM OnDemand is being expanded to include accreditation requirements and cost control and budgeting for a projected 400 residents. Based on its success RCA will implement the system in its other villages to Melbourne’s east to ensure a consistent approach to maintenance as well as to analyse issues that may prove common to all.
"We also expect the system will allow us to compare costs against exact criteria for planning and design changes at future villages," Quinn said.